We want PowerSEC to work for your business. Here's our refund policy in plain language. It matches section 9 of our Terms of Service.
Free trial
Pro Protection includes a 14-day free trial for eligible accounts. You are not charged until the trial ends, and you can cancel any time during the trial to avoid a charge.
Refund windows (after the first paid charge)
- Monthly plans: may be refunded within 7 days of the first paid charge.
- Annual plans: may be refunded within 14 days of the first annual payment.
- Refunds are intended for first-time purchases only.
Quick reference
| Scenario | Policy |
|---|---|
| Pro Protection trial | 14-day free trial — no charge until it ends |
| Monthly plan | 7-day refund window after the first paid charge |
| Annual plan | 14-day refund window after the first annual payment |
| Renewals | Non-refundable after the refund window closes |
| Substantial backup storage, restore activity, or abuse | Not generally refundable |
| Billing mistake, duplicate charge, or confirmed service failure | Always reviewed — may be refunded or credited |
| Cancellation | Cancel any time; access continues to the end of the billing period |
Refunds are generally not available for
- Completed renewals after the refund window has closed
- Partial billing periods
- Accounts with substantial backup storage, restore activity, or abuse
Always reviewed
Billing mistakes (such as a duplicate charge or a wrong amount), a charge after you canceled, and confirmed service failures are always reviewed, and may be refunded or credited.
How to request
Email [email protected] with the subject "Refund request" and include:
- Your account email
- The site and plan, for example "Annual Pro Protection for example.com"
- A brief description of the reason
We aim to reply within 1–2 business days. Approved refunds usually appear on your card within 5–10 business days, depending on your bank.
Card disputes
If you dispute a charge with your bank instead of contacting us, your account is suspended while the dispute is open, and the bank decides the outcome. Please contact us first — it is usually faster for everyone.