We want PowerSEC to work for your business. Here's our refund policy in plain language.
30-day money-back guarantee
Your first annual subscription comes with a 30-day money-back guarantee.
If PowerSEC doesn't work for you:
- Email support@powersec.io within 30 days of your first payment
- Tell us why (helps us improve, but no requirement to justify)
- We refund the full amount
- Your account downgrades to Free; your data stays
Eligibility:
- ✅ First-time annual subscribers
- ✅ Within 30 days of first payment
- ❌ Not eligible: second-time customers (already had the trial)
- ❌ Not eligible: monthly subscribers (no money-back; just cancel anytime to stop future charges)
After 30 days
For requests after 30 days, refunds are evaluated case-by-case based on:
- Why you're requesting (technical issue we couldn't fix? feature missing? changed business needs?)
- How much of your subscription period is left
- Whether you've used the service significantly
Generally:
- Annual plan, <60 days used → likely full refund
- Annual plan, 60-180 days used → prorated refund possible
- Annual plan, >180 days used → likely no refund (we'll work with you on Pro Trial extensions instead)
- Monthly plan → no refund; cancel to stop future charges
When we always refund
- ✅ Service outage that prevented you from using PowerSEC for >24h
- ✅ Billing errors (double-charge, wrong amount)
- ✅ Charged after canceling
- ✅ Account compromised (fraudulent subscription)
When we never refund
- ❌ "I forgot to cancel" past the 30-day window — please remember to cancel if you don't want to continue
- ❌ Changing your mind 6 months into an annual plan (try monthly next time)
- ❌ Refusing to provide account email (we need to verify ownership)
How to request
Email support@powersec.io with subject "Refund request" and include:
- Account email: your@email.com
- Subscription type: Annual Pro / Monthly Agency / etc.
- Reason: brief description
We typically respond within 1 business day. Approved refunds appear on your card in 5-10 business days.
Stripe disputes
If you dispute a charge with your bank instead of contacting us:
- The dispute fee ($15-25) is added to the disputed amount
- Your account is suspended pending dispute resolution
- We provide evidence of service usage to your bank
- If the dispute is ruled in your favor, your account stays canceled
- If we win, you owe the original amount + dispute fee
We always recommend contacting us first — we'd rather refund directly than fight a dispute.
Pro Trial extensions
Instead of refunds, we sometimes offer Pro Trial extensions:
- Adds 30-90 days of Pro features to your account
- Useful if you weren't able to fully evaluate before deciding
- Available once per account