We want PowerSEC to work for your business. Here's our refund policy in plain language.
Free trial
Pro Protection includes a 14-day free trial. You are not charged until the trial ends, and you can cancel anytime during the trial to avoid any charge.
Refund windows (after the first paid charge)
- Monthly plans: refundable within 7 days of the first paid charge.
- Annual plans: refundable within 14 days of the first annual payment.
- Refunds are intended for first-time purchases only.
Quick reference
| Scenario | Policy |
|---|---|
| Pro Protection trial | 14-day free trial — no charge until it ends |
| Monthly plan | 7-day refund window after the first paid charge |
| Annual plan | 14-day refund window after the first annual payment |
| Renewals | Non-refundable after the refund window closes |
| Heavy backup/restore usage or abuse | Refund at our discretion |
| Billing error or confirmed service failure | Always reviewed — refund or credit applied |
| Cancellation | Cancel anytime; access continues to the end of the billing period |
When we always refund
- ✅ Service outage that prevented you from using PowerSEC for >24h
- ✅ Billing errors (double-charge, wrong amount)
- ✅ Charged after canceling
- ✅ Account compromised (fraudulent subscription)
When refunds are generally not available
- ❌ Completed renewals after the refund window has closed
- ❌ "I forgot to cancel" past the refund window — please cancel if you don't want to continue
- ❌ Accounts with substantial backup storage or restore activity, or abuse
- ❌ Refusing to provide an account email (we need to verify ownership)
How to request
Email support@powersec.io with subject "Refund request" and include:
- Account email: your@email.com
- Subscription type: Annual Pro / Monthly Agency / etc.
- Reason: brief description
We typically respond within 1-2 business days. Approved refunds appear on your card in 5-10 business days.
Stripe disputes
If you dispute a charge with your bank instead of contacting us:
- The dispute fee ($15-25) is added to the disputed amount
- Your account is suspended pending dispute resolution
- We provide evidence of service usage to your bank
- If the dispute is ruled in your favor, your account stays canceled
- If we win, you owe the original amount + dispute fee
We always recommend contacting us first — we'd rather refund directly than fight a dispute.
Pro Trial extensions
Instead of refunds, we sometimes offer Pro Trial extensions:
- Adds 30-90 days of Pro features to your account
- Useful if you weren't able to fully evaluate before deciding
- Available once per account