Incident → Receipt — the full triage flow
Walk through a PowerSEC incident from first alert to resolved receipt without leaving the platform.
Allow PowerSEC through Cloudflare or a firewall
If Cloudflare or a firewall challenges PowerSEC's requests, actions to your site can be delayed. Here is the one-minute allow rule that fixes it.
Performance impact of PowerSEC
PowerSEC is designed to be lightweight. Here's what to expect for performance impact and how to tune if needed. Typical impact The figures below are typical estimates for a site with average traffic (1000 visits/day) on standard shared hosting — actual impact varies by host,…
False positives in malware scans
Sometimes the scanner flags a legitimate file as suspicious or malicious. Here's how to handle it. What "false positive" means A false positive is a legitimate file that triggers heuristic detection because it has patterns commonly associated with malware: - Heavy obfuscation…
Site not syncing — what to check
If your site shows "Last sync: 24 hours ago" or "Connection lost" in the dashboard, work through this checklist. 1. Check the plugin is active WP admin → Plugins → confirm PowerSEC is Active. If it's been deactivated, reactivate it. Sync resumes within 5 minutes. 2. Check the…
Plugin installation troubleshooting
If the PowerSEC plugin won't install or activate, this guide walks through common causes. "The link you followed has expired" Your server's PHP uploadmaxfilesize or postmaxsize is smaller than the plugin ZIP. Fix: 1. SSH into your server 2. Edit php.ini (location varies; php…
Fetch open incidents across all sites
Retrieve all open incidents across your fleet via the CLI or API. Using the CLI Via the API Parameters | Parameter | Type | Default | Description | |---|---|---|---| | status | string | all | Filter: open, investigating, resolved, closed | | severity | string | — | Filter:…