Back to help center

Troubleshooting

6 articles found

Troubleshooting

Incident → Receipt — the full triage flow

Walk through a PowerSEC incident from first alert to resolved receipt without leaving the platform.

101 views·👍 0·Updated Today
Troubleshooting

Performance impact of PowerSEC

PowerSEC adds <20ms to page loads and <40 MB memory. Learn what scans and backups cost and how to tune for performance.

74 views·👍 0·Updated Today
Troubleshooting

False positives in malware scans

How to identify and handle false positives in PowerSEC malware scans — mark files as safe, restore quarantined items, and tune sensitivity.

72 views·👍 0·Updated Today
Troubleshooting

Site not syncing — what to check

Troubleshoot a site that stopped syncing with PowerSEC Central.

49 views·👍 0·Updated Today
Troubleshooting

Plugin installation troubleshooting

Fix common PowerSEC plugin installation errors: upload limits, PHP version, connection errors, missing menu.

46 views·👍 0·Updated Today
Troubleshooting

Fetch open incidents across all sites

Retrieve all open incidents across your fleet via the CLI or API. Using the CLI Via the API Parameters | Parameter | Type | Default | Description | |---|---|---|---| | status | string | all | Filter: open, investigating, resolved, closed | | severity | string | — | Filter:…

102 views·👍 0·Updated Today